Part-Time Customer Service Agent

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve any emerging problems our customer accounts might face accurately and efficiently.

Excellent customer service abilities are essential. The best CSRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk and put themselves in their customers' shoes, advocating for them when necessary.

Problem-solving skills are vital. Customer care specialists should be confident in troubleshooting and investigating unresolved issues.

Responsibilities include:

• Managing large amounts of incoming calls
• Generating sales leads
• Identifying and assessing customers’ needs
• Building sustainable relationships with customer accounts
• Providing accurate information
• Meeting sales targets and call handling quotas
• Handling customer complaints and providing solutions
• Keeping records of customer interactions and processing accounts
• Following communication procedures, guidelines, and policies
• Taking the extra mile to engage customers.

Required Skills and Experience:

• Strong communication and presentation skills
• Good phone etiquette
• Familiarity with CRM systems
• Customer orientation and adaptability
• Ability to multi-task and prioritize
• Proficient in English
• Strong data entry skills
• Computer skills
• Experience with outbound calling (preferred)
• Analytical skills (preferred)
• Multilingual or bilingual proficiency (a plus)
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)

Additional Requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Benefits:

• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & development
• Advancement opportunities

What is the last date for applying to the job?

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