Part-Time Customer Service Agent

We are looking for a customer-oriented service representative. A customer service representative (CSR) will act as a liaison, provide product/service information, and resolve customer problems accurately and efficiently.

Ideal CSRs:

• Passionate about helping customers
• Patient and empathetic
• Excellent communicators
• Able to put themselves in customers' shoes
• Strong problem-solving skills, including troubleshooting

Responsibilities:

• Manage incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build relationships with customers
• Provide accurate information using proper tools
• Meet personal/team sales and call handling targets
• Handle customer complaints and provide solutions
• Keep records of customer interactions
• Follow communication procedures and policies
• Go the extra mile to engage customers

Qualifications:

• Strong customer service skills
• Excellent phone etiquette and communication
• Familiarity with CRM systems
• Adaptability and ability to handle diverse customer types
• Strong communication and presentation skills
• Ability to multitask and prioritize
• Proficient in English
• Strong data entry skills
• Computer skills
• Experience with outbound calling (preferred)
• Multilingual proficiency (a plus)
• Sales and upselling experience (preferred)

Additional Details:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, or WI)
• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training and development opportunities
• Advancement opportunities

What is the last date for applying to the job?

Which countries are accepted for this remote job?