Part-Time Customer Service Agent

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve emerging problems our customer accounts might face accurately and efficiently.

Key Responsibilities:

• Manage incoming calls
• Generate sales leads
• Identify and assess customer needs for satisfaction
• Build relationships with customer accounts through open and interactive communication
• Provide accurate product/service information using appropriate methods/tools
• Meet sales targets and call handling quotas
• Handle customer complaints, offer solutions, and follow up for resolution
• Maintain customer interaction records, process customer accounts, and file documents
• Adhere to communication procedures and policies
• Go the extra mile to engage customers

Skills and Qualifications:

• Excellent customer service skills
• Ability to exceed quotas
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation and adaptability
• Excellent communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in English
• Strong data entry skills
• Computer skills
• Experience with outbound calling (preferred)
• Analytical skills
• Multilingual or bilingual proficiency (a plus)
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)

Additional Information:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, and WI)
• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities
• Confidentiality according to EEO guidelines

What is the last date for applying to the job?

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