Part-Time Customer Service Agent

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve customer issues accurately and efficiently. Excellent customer service skills are essential.

Responsibilities:

• Manage incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build relationships with customers through communication
• Provide accurate and complete information
• Meet sales and call handling targets
• Handle complaints, provide solutions, and follow up
• Record interactions, process accounts, and file documents
• Follow communication procedures and policies
• Engage customers beyond expectations

Skills:

• Strong communication skills
• Good phone etiquette
• Familiarity with CRM systems
• Customer orientation and adaptability
• Ability to multi-task
• Proficient in English
• Data entry skills
• Computer skills
• Outbound calling experience (preferred)
• Analytical skills
• Multilingual proficiency (a plus)

Other requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• US resident (excluding specific states)
• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

What is the last date for applying to the job?

Which countries are accepted for this remote job?