Part-Time Customer Service Agent

We are seeking a customer-oriented service representative to act as a liaison, providing product/service information and resolving customer issues efficiently and accurately. Ideal candidates are passionate about helping customers, demonstrating patience, empathy, and excellent communication skills.

Responsibilities:

• Manage incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build relationships with customers through effective communication
• Provide accurate information using appropriate tools
• Meet sales targets and call handling quotas
• Handle customer complaints and provide solutions
• Keep records of customer interactions and process accounts
• Follow communication procedures and policies
• Go the extra mile to engage customers

Skills/Qualifications:

• Excellent customer service abilities
• Strong track record exceeding sales quotas
• Good phone etiquette and communication skills
• Familiarity with CRM systems
• Adaptability and responsiveness to different customer types
• Proficient in English
• Excellent communication and presentation skills
• Multi-tasking and time management skills
• Strong data entry skills
• Computer skills
• (Preferred) experience with outbound calling, analytical skills, multilingual/bilingual proficiency, sales/upselling experience, Spanish language proficiency

Additional Requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (exceptions apply)

Benefits:

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities
• Confidentiality according to EEO guidelines

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