Part-Time Customer Service Agent

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve any emerging problems our customer accounts might face accurately and efficiently. Excellent customer service abilities, a track record of over-achieving quota, good phone etiquette and communication skills, familiarity with CRM systems and practices, customer orientation and ability to adapt/respond to different types of characters, excellent communication and presentation skills, ability to multi-task, prioritize, and manage time effectively, proficient in English, strong data entry skills, computer skills, experience with outbound calling, analytical skills, and multilingual or bilingual proficiency are valuable assets.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information using proper methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.

Skills

• Strong communication skills
• Problem-solving
• Customer focus
• Time management
• Patience and empathy

What is the last date for applying to the job?

Which countries are accepted for this remote job?