Part-Time Customer Service Agent

Customer Service Representative

We are looking for a customer-oriented service representative. A CSR will act as a liaison, providing product/service information, and resolving customer issues accurately and efficiently. Excellent communication and problem-solving skills are essential.

Responsibilities:

• Manage incoming calls
• Generate sales leads
• Identify and assess customer needs to achieve satisfaction
• Build relationships with customers through communication
• Provide accurate information using proper methods/tools
• Meet sales and call handling targets
• Handle complaints, provide solutions and follow up
• Record interactions, process accounts, and file documents
• Follow communication procedures and policies
• Engage customers beyond expectations

Skills Required:

• Excellent customer service abilities
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation and adaptability
• Ability to multi-task and prioritize
• Proficient in English
• Strong data entry skills
• Computer skills
• Analytical skills
• (Multilingual/bilingual a plus)

Additional Information:

• Track record of exceeding quotas
• Experience with outbound calling
• Sales and upselling experience preferred
• Spanish language proficiency is an advantage
• At least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• US resident (excludes CA, CO, CT, MA, MD, NY, OR, WA, WI)

Benefits:

• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training and development opportunities
• Advancement opportunities

All your information will be kept confidential according to EEO guidelines.

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