Part-Time Customer Service Representative

About Superhuman: We're a bunch of gym lovers who got tired of an industry that takes itself too seriously. Our mission is simple: turn boring workouts into daily celebrations and make fitness fun.

The Opportunity: We are seeking a skilled and passionate Customer Service Representative (CSR) who will be responsible for handling all aspects of customer service. You’ll act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency. You’ll be responsible for educating customers on our product offerings.

Responsibilities:

• Manage incoming calls and text-based tickets
• Identify and assess customer’s needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Handle customer complaints and provide appropriate solutions and alternatives
• Follow up to ensure resolution
• Keep records of customer interactions
• Take the extra mile to engage customers and provide best-in-class customer service
• Coordinate resolution of customer complaints, reshipments, refunds, etc.

Requirements:

• Experience in a customer service role is a must
• Proven record of successful customer relationship management
• Excellent communication and a positive attitude
• Ability to communicate in English (written and verbal)
• Strong phone contact handling skills and active listening
• Able to multitask, prioritize, and manage time effectively
• Customer orientation and ability to adapt to different types of characters
• Availability to accommodate possible schedule changes
• Experience using any helpdesk platform like Gorgias is a must
• Experience in an e-commerce platform like Shopify is a plus
• Affinity to fitness/healthy lifestyle is a plus

What is the last date for applying to the job?

Which countries are accepted for this remote job?