Part-Time Customer Service Representative

We are looking for a customer-oriented service representative (CSR). A CSR will act as a liaison, provide product/service information, and resolve customer problems accurately and efficiently. Excellent communication skills are essential.

Responsibilities:

1. Manage incoming calls
2. Generate sales leads
3. Identify and assess customer needs
4. Build customer relationships
5. Provide accurate information
6. Meet sales targets
7. Handle customer complaints
8. Follow up on resolutions
9. Record customer interactions
10. Process customer accounts
11. Follow communication procedures
12. Engage customers

Skills Required:

• Excellent customer service abilities
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation
• Ability to multi-task
• Proficient in English
• Strong data entry skills
• Computer skills
• Analytical skills

Additional Considerations:

• Multilingual proficiency a plus
• Sales experience preferred
• Spanish language proficiency advantageous
• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, and WI)

Benefits:

• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & development
• Advancement opportunities

What is the last date for applying to the job?

Which countries are accepted for this remote job?