Part-Time Customer Service Representative

We are seeking a customer-oriented Service Representative. A CSR acts as a liaison, provides product/service information, and efficiently resolves customer issues. Successful CSRs are enthusiastic helpers, patient, empathetic, and passionate communicators.

Essential responsibilities include:

• Managing incoming calls
• Generating sales leads
• Identifying customer needs for satisfaction
• Building strong customer relationships through effective communication
• Providing accurate and complete information using the appropriate tools
• Meeting sales targets and call handling quotas
• Handling customer complaints, offering solutions and alternatives, and ensuring resolutions
• Maintaining records of customer interactions, processing accounts, and filing documents
• Adhering to communication procedures, guidelines, and policies
• Going the extra mile to engage customers

Required skills and experience include:

• Excellent customer service abilities
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation and adaptability
• Proficiency in English
• Strong data entry skills
• Computer skills

Benefits include:

• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & development opportunities
• Advancement opportunities

Additional requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

All information will be kept confidential.

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