Part-Time Customer Service Representative

We are seeking a customer-oriented Customer Service Representative.

A CSR will act as a liaison, providing product/service information and resolving customer issues.

Excellent communication skills, empathy, and a passion for helping customers are essential.

Responsibilities:

• Manage incoming calls
• Generate sales leads
• Identify customer needs and achieve satisfaction
• Build strong customer relationships
• Provide accurate information using proper methods/tools
• Meet sales targets and call handling quotas
• Handle complaints and provide solutions
• Maintain customer interaction records
• Follow communication procedures and policies
• Go the extra mile to engage customers

Skills and Qualifications:

• Strong customer service abilities
• Over-achieving quota track record
• Good phone etiquette and communication skills
• CRM system familiarity
• Adaptability to diverse customer personalities
• Strong communication and presentation skills
• Multi-tasking, prioritization, and time management skills
• Proficiency in English
• Strong data entry skills
• Computer skills
• Outbound calling experience (preferred)
• Spanish language proficiency (advantageous)
• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

Benefits:

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

What is the last date for applying to the job?

Which countries are accepted for this remote job?