Part-Time Customer Service Representative

Customer Service Representative

We are looking for a customer-oriented service representative.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships
• Provide accurate information
• Meet personal/team targets
• Handle customer complaints
• Keep records of interactions
• Follow communication procedures
• Engage customers

Skills Required

• Excellent customer service abilities
• Track record of over-achieving quota
• Good phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation
• Excellent communication and presentation skills
• Ability to multi-task and prioritize
• Proficient in English
• Strong data entry skills
• Computer skills
• Experience with outbound calling
• Analytical skills
• Multilingual or bilingual proficiency (a plus)
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)

Other Requirements

• At least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)

What is the last date for applying to the job?

Which countries are accepted for this remote job?