Part-Time Customer Service Representative

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve customer account problems accurately and efficiently. Excellent customer service skills are essential.

Responsibilities include:

• Managing incoming calls
• Generating sales leads
• Identifying and assessing customer needs
• Building relationships with customers
• Providing accurate information
• Meeting sales targets and call handling quotas
• Handling customer complaints
• Following up on resolutions
• Recording interactions, processing accounts, and filing documents
• Following communication procedures and policies
• Engaging customers proactively

Skills Required:

• Strong phone etiquette and communication skills
• Experience with CRM systems
• Customer orientation
• Multitasking and time management skills
• Proficiency in English
• Data entry skills
• Computer skills
• Analytical skills
• Multilingual proficiency (a plus)
• Sales and upselling experience (preferred)

Additional Requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• US resident (excluding specific states)

Benefits Include:

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

What is the last date for applying to the job?

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