Full-Time Customer Service Representative

• Develop and maintain knowledge of our products, policies, and procedures to accurately aid both internal and external customers in a timely manner.
• Entering and providing quotes, order status, product recommendations as well as assisting with issues presented over phone and email.
• Ability to navigate and understand multiple tools used throughout your day to input and retrieve needed information for customers.
• Provide strong business to business customer service, understanding our top customers and their special requirements.
• Work closely with Sales, Order Management, Order Entry, Manufacturing, Distribution Centers, and Transportation to ensure a seamless experience for our B2B customers and sales teams.
• Provide appropriate updates via phone and email with internal and external customers regarding the situations presented daily.
• Providing world class customer service in a fast-paced call center environment for the largest padlock manufacturer. Building customer relationships for an ongoing excellent customer experience.
• Ability to take limited information from customers and use your resources for product recommendations.
• Individually contributing to the team's success by meeting daily/monthly goals and metrics related to phone availability/handling, schedule adherence and customer satisfaction.
• Participate in projects and initiatives that support call center needs and goals as needed.

• High school diploma or equivalent required.
• College degree or currently working towards the completion of a college degree strongly preferred.
• Previous experience working in a product call center, order entry department, or other fast-paced customer service environment.
• Strong organizational, prioritization/time management skills and ability to multi-task.
• Excellent interpersonal skills required; ability to interface with customers in a manner which instills confidence in our company and its’ products; ability to successfully interact with variety of customers and collaboration across the organization to and work through challenging situations.
• Strong verbal and written communication skills.
• High comfort level with rapidly changing technology; ability to quickly learn and apply computer skills.
• Must be able to work in and adapt to a dynamic, fast paced, multi-tasking, team-based environment.

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