Part-Time Customer Service Representative

We are seeking a friendly and empathetic Customer Service Representative to join our team.

As the face of our company, you will play a crucial role in ensuring customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Listen actively to customer concerns and provide solutions.
• Process orders, refunds, and exchanges.
• Maintain product knowledge.
• Identify customer needs and provide personalized assistance.
• Document interactions and update customer records.
• Collaborate with other departments.
• Participate in ongoing training.
• Meet performance metrics (customer satisfaction and response times).

Skills and Qualifications:

• Excellent communication skills.
• Strong active listening.
• Attention to detail.
• Problem-solving skills.
• Empathy.
• Computer proficiency.
• Typing skills.
• Multitasking ability.
• High school diploma or equivalent.

Experience & Additional Preferences:

• Customer service experience preferred.
• CRM software knowledge is a plus.
• Bilingual (Spanish and English) is highly desirable.
• Flexibility to work various shifts, including weekends and holidays.

What is the last date for applying to the job?

Which countries are accepted for this remote job?