Part-Time Customer Service Representative

Customer Service Representative is needed in California City, United States.

We are seeking a friendly and empathetic Customer Service Representative to join our team.

You will play a crucial role in ensuring customer satisfaction.

• Respond to customer inquiries via phone, email, and chat.
• Listen actively to customer concerns and provide solutions.
• Process orders, refunds, and exchanges.
• Maintain up-to-date knowledge of company products and services.
• Identify and assess customer needs to provide personalized assistance.
• Document all interactions and update customer records.
• Collaborate with other departments to resolve issues.
• Participate in ongoing training.

Skills and Qualifications

• Excellent verbal and written communication skills
• Strong active listening and attention to detail
• Proven problem-solving and empathy skills
• Proficiency in basic computer applications
• Ability to multitask and prioritize
• High school diploma or equivalent
• Customer service experience is a plus
• Knowledge of CRM software is a plus
• Bilingual (Spanish and English) is desirable

Job Details

• Pay Rate: $40/hour
• Job Type: Part-time/Full-time

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