Full-Time Customer Service Representative
Healthaxis is hiring a remote Full-Time Customer Service Representative. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Healthaxis
Job Title
Customer Service Representative
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
The Call Center Representative role is to receive, investigate and respond to all member and provider calls to review questions regarding claims, benefits or general inquiries in a timely and accurate manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES
- Answers all telephone calls within established department standards.
- Tracks all calls within the Health Axis and IKA databases ensuring that documentation is concise and factual.
- Participates in new employee orientation program and ongoing education programs as directed by Supervisors.
- Responsible for fully understanding the OTC benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP).
- Answers benefit questions, detailed claims inquiries and general questions from members and providers.
- Maintains a positive and professional attitude.
- Shifts may vary from 8am – 10pm ET Mon-Friday and potentially weekend hours may be required.
- Attention to detail is required to maintain quality metrics within the call center.
- Maintains appropriate current source documents and reference documents.
- Performs quality work within deadlines with or without direct supervision.
- Interacts professionally with other employees, customers and suppliers.
- Works effectively as a team contributor on all assignments.
- Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- As required, re-directs calls to appropriate department.
- Participates in any projects as assigned by supervisors.
CUSTOMER SERVICE:
- Responsible for driving the HealthAxis culture through values and customer service standards.
- Accountable for outstanding customer service to all external and internal contacts.
- Develops and maintains positive relationships through effective and timely communication.
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
EDUCATION, EXPERIENCE AND REQUIRED SKILLS:
- High school diploma or general education degree (GED) required.
- Minimum of two years call center experience required.
- Previous experience in a customer service environment and health insurance preferred.
- An equivalent combination of education, training, and experience.
- Ability to read and interpret documents and calculate figures and amounts.
- Excellent oral and written communication skills including good grammar, voice, diction.
- Effective listening skills.
- Ability to perform work in an unbiased and analytical manner.
- Proficient in MS Office with basic computer and keyboarding skills.
- Excellent customer service skills (friendly, courteous, and helpful).
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Service Representative at Healthaxis is
1st of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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