Part-Time Customer Service Specialist

We are seeking a customer-oriented service representative (CSR). A CSR will act as a liaison, providing product/service information and resolving customer issues accurately and efficiently.

Ideal CSRs are genuinely helpful, patient, empathetic, and communicative. They enjoy talking to people and can easily put themselves in the customer's shoes to advocate for them.

Responsibilities include:

1. Managing incoming calls
2. Generating sales leads
3. Identifying and assessing customer needs to achieve satisfaction
4. Building strong customer relationships through communication
5. Providing accurate information using the right tools
6. Meeting sales and call handling targets
7. Handling complaints with solutions and follow-up
8. Documenting customer interactions, processing accounts, and filing documents
9. Following communication procedures, guidelines, and policies
10. Going the extra mile to engage customers.

Required Skills and Qualifications:

• Strong customer service skills
• Proven ability to exceed quotas
• Excellent phone etiquette and communication skills
• Familiarity with CRM systems
• Adaptability and ability to communicate with diverse personalities
• Strong communication and presentation skills
• Multitasking and time management skills
• Proficiency in English
• Data entry skills
• Computer skills
• Experience with outbound calling
• Analytical skills
• Multilingual proficiency (a plus)
• Sales and upselling experience (preferred)
• Spanish language proficiency (advantageous)
• Minimum age 18
• High school diploma or GED
• Authorized to work in the US
• US resident (excluding specific states)

Additional Benefits

• Paid Training
• Paid Time Off
• Flexible Schedule
• Telehealth Care Plan
• Training & Development
• Advancement Opportunities

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