Part-Time Customer Service Specialist

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve emerging problems. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and can put themselves in their customers' shoes, advocating for them when necessary.

Responsibilities:

• Manage incoming calls
• Generate sales leads
• Identify and assess customer needs
• Build relationships with customer accounts
• Provide accurate information
• Meet sales targets
• Handle customer complaints
• Keep records of customer interactions
• Follow communication procedures
• Take the extra mile to engage customers

Skills Required:

• Excellent customer service abilities
• Strong phone etiquette and communication skills
• Familiarity with CRM systems
• Customer orientation
• Strong communication skills
• Multi-tasking and time management
• Proficient in English
• Data entry skills
• Computer skills
• Analytical skills
• Spanish language proficiency (a plus)

Additional Requirements:

• At least 18 years old
• High school diploma or GED
• Authorized to work in the US
• US resident (exceptions apply)

Benefits:

• Paid training
• Paid time off
• Flexible schedule
• Telehealth care plan
• Training & development
• Advancement opportunities

What is the last date for applying to the job?

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