Contractor Customer Service Support
Moon Magic Jewelry is hiring a remote Contractor Customer Service Support. The career level for this job opening is Entry Level and is accepting Ukraine based applicants remotely. Read complete job description before applying.
Moon Magic Jewelry
Job Title
Customer Service Support
Posted
Career Level
Contractor
Career Level
Entry Level
Locations Accepted
Ukraine
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Job Details
At Moon Magic, we're looking for a Customer Support Virtual Assistant to take over live chat and social media messaging support for our online brands. You’ll play a key role in representing our voice and ensuring a smooth, supportive experience for our customers across platforms.
Tasks
- Respond to customer inquiries via live chat and social media (Instagram, Facebook, etc.)
- Assist customers with order-related questions, product details, and general support
- Maintain a positive, brand-aligned tone across all communications
- Potentially expand support to additional brands as we grow
- Collaborate with internal team members for escalations or FAQs
Requirements
- Proven experience in customer service or virtual assistant roles
- Ideally experience with Zendesk, Gorgias or Freshdesk
- Excellent written English and communication skills
- Familiarity with chat tools and social platforms (e.g., Shopify chat, Instagram DMs, Facebook Messenger)
- Reliable internet and a quiet working environment
- Detail-oriented, empathetic, and able to work independently
Benefits
- Work from anywhere
- Flexible working hours
- Grow professionally with mentorship and support
- Creative freedom
- Positive culture
- Enjoy up to 50% discount on our stunning jewelry collections
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Contractor Customer Service Support at Moon Magic Jewelry is
21st of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Ukraine
] applicants. .
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