Contractor Customer Success Director

At Hirevue, we're looking for a Customer Success Director (CSD) to join us on a fixed-term contract of approximately 14 months based in the UK. This is a fantastic opportunity to make an immediate impact, rolling up your sleeves, thinking big, and driving meaningful outcomes for our strategic customers.

This role is ideal for a customer success professional thriving in a high-energy, entrepreneurial environment, seeking a high-impact opportunity to help shape the future of customer success.

What You’ll Be Doing

As a CSD, you'll be the go-to strategic partner for our enterprise customers: leading high-value conversations, accelerating ROI, boosting product adoption, and identifying expansion opportunities.

You'll anticipate customer needs, inspire confidence, and help drive measurable success. This is a dynamic, varied role involving strategic advising, cross-functional collaboration, and proactive customer engagement.

Key Responsibilities

1. Build and execute strategic adoption and value plans across a portfolio of enterprise accounts.
2. Drive executive-level discussions and track progress toward business outcomes.
3. Champion best practices to elevate Net Promoter Scores and candidate experiences.
4. Collaborate closely with internal teams (sales, product, engineering) to align on customer success goals.
5. Identify and pursue growth opportunities in collaboration with the Strategic Sales team.

Customer Advocacy & Expertise

1. Guide customers in embedding HireVue tools into their recruitment workflows.
2. Educate and consult on best practices, product capabilities, and process optimization.
3. Represent the customer internally to influence product development and enhancements.

What You Bring

• 3+ years in customer success, account management, or enterprise consulting.
• Experience working with enterprise or strategic accounts; Fortune 500 experience a plus.
• Background in SaaS or tech environments.
• Strong business acumen and stakeholder management.
• Confidence in leading executive discussions and change initiatives.
• Familiarity with HR or talent acquisition functions is a bonus.
• Proficiency in Google Workspace, Microsoft Office, and Salesforce.
• Self-starter with a collaborative mindset and a passion for customer success.
• Comfort and availability to work in the UK on a fixed-term contract of approximately 14 months.

Important Details

• This is a fixed-term contract based in the UK.
• It's a chance to make a significant impact in a dynamic, mission-driven company.

What is the last date for applying to the job?

Which countries are accepted for this remote job?