Full-Time Customer Success Engineer

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform.

The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.

What You’ll Do

• Engage with customers in a technical consultancy and advisor role.
• Provide technical, architectural and best practice guidance.
• Drive the achievement of measurable value, leading to product adoption, renewal, and expansion.
• Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise.
• Focus on solution-based programs that are customized to fit an individual customer’s needs.
• Develop and collaborate on customer workshops, demos, and other enablement.
• Maintain specialty competency in one or more technologies related to GitLab’s market focus.
• Continuously improve professional skills.
• Contributes to our docs, YouTube channel, and other enablement programs.

What You’ll Bring

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning).
• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields.
• Technical experience in development or systems engineering.
• Demonstrated capacity to clearly and concisely communicate about complex technical problems.
• Demonstrated the ability to become a trusted technical advisor to customer and business leaders.
• Exceptional verbal, presentation, and written communication skills.
• Excellent time management and ability to work with several different teams.

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