Full-Time Customer Success Manager
Tali AI is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting Canada based applicants remotely. Read complete job description before applying.
Tali AI
Job Title
Posted
Career Level
Career Level
Locations Accepted
Share
Job Details
At Tali, we're tackling healthcare's administrative burden. Our AI-powered medical scribe is transforming the industry. We save clinicians over 10 hours a week.
As our Customer Success Manager, lead a team ensuring excellence for a growing user base. Build systems, processes, and teams to scale customer success.
You're a systems thinker who sees customer success as a scalable operation. Great customer experience is driven by empathy, smart processes, and technology. You're energized by diverse customer bases (self-serve subscribers & complex clinic clients).
Who You Are
- Builder: Design and improve systems.
- Technically savvy: Comfortable with AI, automation, and data.
- Organized & forward-thinking: Juggle needs while architecting for growth.
- Customer-centric: Understand customer needs and tailor solutions.
- Collaborator: Seamlessly work with team for consistent experience.
- Leader: Build, manage, and mentor teams.
What You'll Do
- Design & optimize customer success systems using AI, automation.
- Develop customer segmentation, tiering, and success strategies.
- Use data to monitor customer health, identify friction points, and improve efficiency.
- Build, manage, and improve an offshore Customer Success team.
- Collaborate with Product, Technology, & Operations.
- Drive scalable renewal & retention processes.