Full-Time Customer Success Manager

Tali AI is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting Canada based applicants remotely. Read complete job description before applying.

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Tali AI

Job Title

Customer Success Manager

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

Canada

Job Details

At Tali, we're tackling healthcare's administrative burden. Our AI-powered medical scribe is transforming the industry. We save clinicians over 10 hours a week.

As our Customer Success Manager, lead a team ensuring excellence for a growing user base. Build systems, processes, and teams to scale customer success.

You're a systems thinker who sees customer success as a scalable operation. Great customer experience is driven by empathy, smart processes, and technology. You're energized by diverse customer bases (self-serve subscribers & complex clinic clients).

Who You Are

  • Builder: Design and improve systems.
  • Technically savvy: Comfortable with AI, automation, and data.
  • Organized & forward-thinking: Juggle needs while architecting for growth.
  • Customer-centric: Understand customer needs and tailor solutions.
  • Collaborator: Seamlessly work with team for consistent experience.
  • Leader: Build, manage, and mentor teams.

What You'll Do

  • Design & optimize customer success systems using AI, automation.
  • Develop customer segmentation, tiering, and success strategies.
  • Use data to monitor customer health, identify friction points, and improve efficiency.
  • Build, manage, and improve an offshore Customer Success team.
  • Collaborate with Product, Technology, & Operations.
  • Drive scalable renewal & retention processes.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Customer Success Manager at Tali AI is 11th of May 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Canada ] applicants. .

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