Part-Time Customer Success Specialist - Part Time
On The Stage is hiring a remote Part-Time Customer Success Specialist - Part Time. The career level for this job opening is Experienced and is accepting New York, NY based applicants remotely. Read complete job description before applying.
On The Stage
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General Client Support: Day-to-day client support, resolving trouble tickets, troubleshooting, account provisioning, performance/event support coverage.
Departmental Collaboration: Working closely with the Sales Team and Account Management Team, prioritizing client needs in a timely, productive, and scalable way.
Internal Expert: Deep product knowledge, knowing the ins/outs of the platform, staying abreast of features and communicating those to internal staff.
Knowledge Base: Creating/updating knowledge bases for client/patrons and internal staff including one sheets for CS Big Book, instructional videos, contributions to company newsletter/blog.
Client Training: Developing Training, Hosting Informational Webinars, Q/A Sessions, & Group Training Sessions
Other Projects as assigned
- Minimum of 3+ years experience in Customer Service, Tech Support, or Sales experience in the B2B SaaS space.
- Minimum 2+ years experience working in a box office, ticketing or a related live event space
- Experience with G-Suite, Slack, Asana, and LiveAgent or ZenDesk is a plus
- Self-motivated, with a “get it done” attitude
- Tech Savvy- can pick up on new technologies quickly and easily
- Strong attention to detail, well-organized, as well as great oral and written communication skills
- Works well with a team, and enjoys working with others on projects!
- Bonus if you have a background in or a strong interest in the Performing Arts Industry