Part-Time Customer Support Specialist

We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. You will handle inbound customer interactions for major brands, using provided systems to resolve issues, answer questions, and ensure customer satisfaction. This is a phone-based customer service position offering schedule flexibility and the ability to support from your designated workspace.

A multi-step onboarding and client certification process is required before servicing can begin.

1. Responsibilities:
2. Answer inbound calls and assist customers with questions, concerns, or product/service issues.
3. Use provided tools to document and resolve customer needs accurately.
4. Follow established protocols for communication and case handling.
5. Participate in required certification courses to qualify for client assignments.
6. Deliver service in a professional and brand-aligned manner.
7. Maintain performance targets in quality, communication, and efficiency.

Requirements:

• High school diploma or GED.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI).
• Strong communication and active listening skills.
• Basic computer knowledge and typing ability.
• Ability to follow detailed instructions and meet performance standards.
• Prior customer service or call center experience is a plus.
• Spanish language skills are a bonus.

Benefits:

• Remote position - no commute
• Paid training (after client certification)
• Flexible schedule options
• Paid time off
• Career advancement opportunities
• Access to telehealth benefits
• All information kept confidential under EEO guidelines

What is the last date for applying to the job?

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