Full-Time Customer Support Specialist
Trupanion is hiring a remote Full-Time Customer Support Specialist. The career level for this job opening is Experienced and is accepting US based applicants remotely. Read complete job description before applying.
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Trupanion
Job Title
Customer Support Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
US
Salary
HOUR $21 - $21
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Job Details
Trupanion is looking for a Customer Support Specialist to provide thoughtful, responsive support to pet owners.
- Assist customers by phone, chat, and email.
- Manage high call volumes within tight deadlines.
- De-escalate difficult situations with empathy.
- Utilize multiple systems and tools to support customers.
- Provide accurate information and resolve problems effectively.
- Document customer interactions in the CRM system.
- Meet productivity and quality targets.
- Engage in video calls to collaborate with the team.
Experience You Have:
- 2+ years in a high-volume call center or customer service role.
- Ability to de-escalate difficult situations with empathy.
- Strong written and verbal communication skills.
- Proficient in using CRM Systems.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Specialist at Trupanion is
27th of July 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
US
] applicants. .
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