Full-Time Data Center Operations Engineer

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check, and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens, or US Permanent Residents, holding a green card, will be considered.

This person will need to support both Data Center in Lisle, IL and Aurora, IL. This will be a 50/50 split for support between these two locations.

As a Data Center Operations Engineer, you will be a member of the Service Engineering team responsible for global infrastructure design, standards, and architecture.

What you will do:

• Use your expertise in data center operations to engineer, implement, communicate, execute, and streamline processes including security, asset management, deployments, infrastructure design, circuit management, capacity management, and hardware break-fix.
• Help develop, document, and evangelize a catalogue of standards and best practices for data center operations.
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of experience in data centers operations and/or facility operations with a record of increasing role responsibility.
• Experience in installing and troubleshooting telco circuits is a must.
• Installation of pre-integrated racks, individual servers, and network appliances including stacking, wiring, cable management, asset documentation, and carrier engagement.
• Perform basic hands-on hardware break-fix with servers and network appliances.
• Deep technical understanding of data center facilities and infrastructure including power, HVAC, structured cabling, rack management, and security/compliance.
• Working knowledge of networking/server architecture and hardware.
• Experience managing vendors in a data center environment.
• Process-oriented and experienced in process development.
• Strong analytical skills with the ability to multi-task several unrelated issues.
• Must be able to travel domestically and internationally.
• Excellent general documentation skills with emphasis on technical processes and standards.
• Knowledge and experience in ITIL process methodologies is a plus.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication, customer focus, problem-solving, conflict management, time management, and interpersonal skills required.
• Proven ability to lead cross-functional teams in highly technical, multi-disciplined projects.
• CompTIA A+, Server+, or Network+ certification is a plus.
• GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Compensation

For positions in this location, we offer a base pay of $95,900 - $148,700, plus equity (when applicable), variable/incentive compensation, and benefits.

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Equal Opportunity Employer ServiceNow is an equal opportunity employer.

Accommodations We strive to create an accessible and inclusive experience for all candidates.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities

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