Full-Time Data Scientist - Decision Support
ServiceNow is hiring a remote Full-Time Data Scientist - Decision Support. The career level for this job opening is Experienced and is accepting Orlando, Florida based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Data Scientist - Decision Support
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Orlando, Florida
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Job Details
At ServiceNow, we make the world work better for everyone. Our global Customer Service & Support (CSS) team is at the heart of that mission—ensuring our customers have seamless, efficient, and exceptional experiences.
We are looking for a Decision Scientist, Enterprise Data Management & Continuous Improvement to operationalize predictive models, design rigorous experiments, and translate insights into clear, actionable recommendations for executives. This role will help us treat data as a critical business asset—reliable, secure, compliant, and readily available to drive decision-making, innovation, and growth.
As a Decision Scientist, you will help design and test predictive models that improve support outcomes (case volume, time-to-resolution, deflection, and containment). You’ll support experimentation, build forecasts, and turn data into insights that shape programs and priorities across CSS. This is a hands-on role where you’ll grow your technical and analytical skills while contributing to meaningful business impact.
- Key Responsibilities:
- Support the development of forecasts (volume, time-to-resolution) and basic uplift/propensity models.
- Assist in designing and analyzing A/B and holdout tests; summarize impact for key stakeholders.
- Build driver analyses and scenario models with guidance from senior team members.
- Write clean SQL and Python code to build data pipelines and analysis workflows.
- Document methodologies and ensure Responsible AI practices are followed.
- Partner with cross-functional teams to translate insights into recommendations.
- Create clear, concise visualizations and presentations for business audiences.
- Monitor model and forecast performance, highlighting issues or opportunities.
- Stay current on trends in predictive analytics and experimentation, sharing learnings with the team.
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Proficiency in SQL and Python; experience building analyses or simple models.
- Familiarity with experimentation concepts (A/B testing, control/holdout design).
- Strong foundation in statistics and data analysis methods.
- Experience with data visualization tools (Tableau, Power BI, Plotly, or equivalent).
- Strong communication skills with the ability to translate data into actionable insights.
Nice to have: exposure to cloud data platforms (Snowflake, Databricks, AWS, GCP, or Azure), AI/ML basics, or support/customer success analytics.
Basic Qualifications:
2+ years of experience in data science, analytics, or a related field.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Data Scientist - Decision Support at ServiceNow is
8th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Orlando, Florida
] applicants. .
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