Full-Time Delivery Lead

• Manage relationship directly with customers through the implementation phase, ensuring that all deliverables of each project are current and met by the implementation team
• Create Project Plans in conjunction with our customers by establishing timelines, milestones, tasks, and assignees.
• Ensuring implementation and advancement projects are properly staffed by coordinating internally with both the Solutions and Solutions Enablement Teams for resources.
• Responsible for project mobilization with customers.
• Coordinating internal sales handoff discussions with the Implementation teams.
• Collaborating with our customers on project goals, resources, governance, and project kick off.
• Proactively manage risks and alerting management to potential escalations and issues of importance.
• Establishing and running project cadence calls both internally and externally to discuss status, training, requirements etc.
• General project administration by leveraging our internal project tool, including task and billing management
• Engage with 3rd party technology vendors and system integration partners to ensure smooth implementations based on contractual work orders

• 3+ years experience of managing software projects.
• Bachelors or equivalent work experience.
• Bachelor's degree in Business Administration, Information Technology, or related field preferred.
• Project Management Certifications are preferred, but not required.
• An understanding of rights and royalties management preferred, but not required.
• Ability to manage multiple projects simultaneously and work in a time-sensitive, deadline driven environment and prioritize accordingly.
• Excellent analytical, organizational and presentation skills.
• Ability to assess a situation to develop a clear action plan and resolve problems with minimal supervision.
• Ability to clearly and effectively communicate, both written and verbally, with internal and external audiences.
• Strong and dynamic stakeholder engagement skills.
• Ability to manage change during the project life cycle.
• Be able to lead by example with a willingness to seek help when necessary.
• Excellent knowledge and ability in the use of the Microsoft Office, Google Workspace, Kantata, Jira and other tools.
• An understanding of the implementation of SAAS projects.

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