Full-Time Delivery Manager

• Location: Remote in Europe
• Schedule: CET working hours
• Business Trips: Possible within MENA region
• English Level: C1–C2
• Start Date: ASAP

Key Responsibilities:

• Build and maintain long-term, trusted partnerships with key clients.
• Serve as the primary point of contact and ensure client satisfaction across all engagements.
• Oversee end-to-end project delivery, ensuring that all services meet deadlines, budgets, and quality standards.
• Act as the escalation point for complex delivery or performance issues.
• Identify and develop new opportunities within existing client accounts.
• Propose tailored IT and staffing solutions that create measurable business impact.
• Collaborate with senior leadership to create and execute strategic plans for account expansion and retention.
• Analyze performance data, market trends, and competitor activity to anticipate client needs.
• Build, mentor, and manage cross-functional delivery teams (30+ engineers).
• Foster a culture of ownership, accountability, and continuous improvement.
• Monitor account profitability, revenue growth, and delivery costs.
• Prepare reports and forecasts for executive review.
• Establish delivery KPIs and ensure consistent adherence to service standards.
• Gather and act on client feedback to drive improvement and innovation.

You have:

• 6+ years of IT industry experience, including 4+ years in Delivery Management.
• Proven experience managing large-scale accounts (30+ engineers).
• Demonstrated success in outstaffing, outsourcing, or IT services.
• Strong leadership, organizational, and problem-solving skills.
• Excellent client-facing and communication abilities.
• Deep understanding of software delivery processes and team dynamics.

Nice to Have:

• Experience within fintech, software development, QA, or DevOps.
• Technical background (development, testing, or infrastructure).
• Experience leading distributed international teams.

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