Full-Time Delivery Quality and Governance Manager - Career sites

• Program Oversight and Delivery System Management: Oversee the delivery ecosystem for Attrax implementations.
• Ensure that all Implementation and Managed Services delivery teams' scope of work is being delivered to SmartRecruiters and customer quality standards.
• Continuously evaluate and improve delivery workflows, documentation, and templates to increase efficiency and predictability.
• Identify recurring delivery challenges and work cross-functionally to drive systemic improvements.
• Sales and Scoping Support: Collaborate with the Services Sales and Solution Consulting teams to ensure opportunities are scoped realistically and aligned to current delivery capabilities.
• Support the creation and review of Statements of Work (SOWs) and implementation timelines to reduce delivery risk.
• Act as the bridge between pre-sales and delivery, helping to establish appropriate expectations and documenting non-standard requirements.
• Provide early input on deals to flag risks around complexity, integrations, or design constraints.
• Ensure that customer designs and career site goals are achievable, flagging risks and adjustments where needed.
• Participate in forecast and pipeline reviews to inform capacity planning.
• Cross-Functional Coordination: Act as the central liaison between Attrax Engineering and Attrax Delivery Leadership.
• Lead weekly syncs to align on-site build quality and progress.
• Support Attrax enablement by embedding best practices and sharing learnings across the network.
• Ensure delivery teams and engineering teams adhere to quality standards.
• Technical Delivery Alignment: Understand and manage dependencies across UX and design, front-end workflows (HTML, CSS, CMS configuration), and back-end integration workflows (API data flows).
• Collaborate with engineering leads to track and resolve defects logged in BugHerd and Jira.
• Document and codify recurring technical or process issues to feed into continuous improvement efforts.
• Quality and Change Control: Monitor adherence to scope and SOW definitions.
• Be the final internal sign-off before site launches to ensure the scope defined is delivered without discrepancies.
• Support consistent quality assurance practices, ensuring deliverables meet technical and design standards.
• Champion a culture of learning by capturing lessons learned and applying them to improve tools, templates, and methodologies.

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