Full-Time Deputy Manager - Transactional Quality

• Well versed with Finance & Accounting functional knowledge in PTP/ OTC/RTR.
• Understands the overall flow of the F&A business.
• Communicates with client and internal stakeholder.
• Handles customers in a multi culture/process environment.
• Knowledge of Transaction Quality systems, tools and technologies.
• Drives continuous improvement projects, Brainwave ideas, Kaizen to improve process performance.
• Trains and mentors on multiple quality & improvement concepts and projects.
• Manages a team of Quality resources and managers to drive accuracy and SLA compliance.
• Ensures adherence to SLAs, processes are compliant from risk perspective.
• Drives VOC and CSAT actionable across teams, verticals, locations and maintain scores.
• Provides effective feedback to all processers.
• Drives quality related activities - Calibrations, FMEA, Risk & Compliance practices.
• Involved in internal/client/customer/stakeholder meetings.
• Worked in OTC team having Accounts Receivable process knowledge.

Key Skills:

• Knowledge of Cash Applications, Customer Creations, and Invoicing.
• Strong OTC domain knowledge in Media and Entertainment.
• Good Communication Skills.
• Analytical Skills and Proficiency in MS Office.
• Stakeholder Management.
• Accuracy & integrity in data handling.
• Resilient and lateral thinking capability.

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