Full-Time Quality Assurance Engineer (AWS Lex & Google Dialogflow)
Miratech is hiring a remote Full-Time Quality Assurance Engineer (AWS Lex & Google Dialogflow). The career level for this job opening is Experienced and is accepting All cities, India based applicants remotely. Read complete job description before applying.
Miratech
Job Title
Quality Assurance Engineer (AWS Lex & Google Dialogflow)
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
All cities, India
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Job Details
We are looking for a Quality Assurance Engineer with experience in testing conversational AI platforms such as AWS Lex and Google Dialogflow (CX/ES). The candidate will be responsible for functional, regression, and end-to-end testing of steering and skill bots, ensuring that virtual agent solutions deliver accurate, consistent, and high-quality customer experiences.
The ideal candidate should:
- Understand conversation design, NLU behavior, and bot architecture.
- Collaborate effectively with developers, solution architects, and business teams to validate and optimize bot performance.
Responsibilities:
- Design and execute test plans, test cases, and scripts for AWS Lex and Google Dialogflow bots (steering and skill bots).
- Perform functional, regression, and integration testing across multiple bot use cases and channels (voice, chat, web).
- Validate conversation flows, intent mapping, slot filling, fulfillment logic, and API integrations.
- Collaborate with development teams to review requirements, conversation designs, and user stories.
- Test multi-bot orchestration setups between steering bots and skill bots to ensure seamless user journeys.
- Verify voice interactions in platforms such as Amazon Connect or Google CCAI integrations.
- Track and report defects, performance issues, and test coverage using standard QA tools.
- Participate in UAT and assist in creating test summary reports and automation scripts where applicable.
- Ensure bots meet expected accuracy, response time, and quality benchmarks.
Requirements:
- 4+ years of hands-on experience with IVR testing tools such as CYARA Velocity, CYARA Virtual Agent, and CYARA Cruncher.
- 2+ years hands-on testing experience in AWS Lex (V1/V2) and Google Dialogflow CX/ES.
- Familiarity with conversation design concepts, intent recognition, and NLU model testing.
- Experience testing integrations involving AWS Lambda, API Gateway, or Google Cloud Functions.
- Knowledge of API testing tools (e.g., Postman, REST Assured) and automation frameworks (e.g., Selenium, PyTest).
- Solid understanding of bot architecture and bot orchestration workflows.
- Strong understanding of QA methodologies, defect management, and test documentation.
- Experience with Agile testing practices and collaboration tools like Jira and Confluence.
- Excellent communication, analytical thinking, and problem-solving skills.
Nice to Have:
- Exposure to automation testing for conversational AI using frameworks such as Botium, TestMyBot, or Voiceflow QA tools.
- Familiarity with Google CCAI, Amazon Connect, or Genesys Cloud integrations.
- Experience in performance and load testing for voice/chat bots.
- Knowledge of CI/CD pipelines, CloudWatch, or Dialogflow Analytics for monitoring bot behavior.
- Basic scripting knowledge in Python or JavaScript for test automation.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Quality Assurance Engineer (AWS Lex & Google Dialogflow) at Miratech is
1st of January 2026
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
All cities, India
] applicants. .
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