Full-Time Design & Onboarding Lead L2

• Own and drive to success Manage Service Onboardings all in aid of enhancing the service we can offer back to our client base.
• Own onboarding of new or changed services and customers. Be responsible for establishing strong working relationships and understand all contractual obligations.
• Ensure we have the appropriate people, tools, processes, security clearance and commercials to run the services.
• Be fully responsible for ensuring appropriate service level agreements (SLAs) are within scope of the contract and work with the operations team to agree suitable Operation Level Agreements (OLAs) are in place to meet the agreed SLAs.
• To ensure Telefonica Tech UK&I’s operations are fully aware of expected deliverable content of our contracts by delivery of great operational documentation.
• Identify and own risks and issues that impact the onboarding deliverables or projects including commercials and contract.
• Consult with customers or the internal teams to create an Onboarding Schedule with clearly defined timescales and objectives to board the service or client to manage services within budget.

• Demonstratable experience within the IT Industry of delivering and responding to high pressure projects or on boarding and delivering new enhanced processes.
• Demonstrable Onboarding Management experience within a similar environment.
• Experience of delivering and managing internal procedures and processes.

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