Intern Design Program Manager Intern

We are the Experience Team (EX)! We are made up of Product Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers. We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products. Learn more about our team here - https://www.linkedin.com/company/servicenow/life/userexperience/

As an Emerging Talent Intern, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team.

What you get to do:

• Partner closely with a Design Program Manager to evaluate effectiveness and impact of our existing programs and collaborate on future programs and initiatives that will drive impact for our team.
• Represent the needs of our team (our internal users) by gathering various research/data points from discovery techniques and measurement strategies around our existing programs and initiatives with the goal to help refine and improve our programs for the coming year.
• Create, plan, and manage your own 6-week data-driven project around improving effectiveness of the design operations team.
• Participate in planning and facilitation of meetings, and training initiatives.
• Communicate your findings using tools such as Miro, Microsoft SharePoint, PowerPoint, Excel, and Smartsheet (or bring us suggestions!).

Program Details:

• 6-month program: Start Date: July 7, 2025 End Date: December 12, 2025
• Full-time 40 hrs/week
• Benefits – health benefits, 401k, etc.
• Hourly competitive pay, based on experience
• Location: Open to all locations in the United States (Remote and onsite)
• Relocation stipend offered, if applicable

Seeking career changers and/or emerging talent: We are looking for aspiring Design Program Managers that have minimal relevant job experience, and who are eager to learn!

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds, are highly encouraged to apply. Self-taught, certification/bootcamp, and community college graduates from Design related courses, are highly encouraged to apply.

Ability to commit full-time during program dates

Have knowledge or project experience in successfully applying design methods to solving problems and/or project management experience. A go-getter, ambitious problem solver with a growth mindset.

Comfortable interfacing with various types of people and roles, either in presentation setting, informal stakeholder interviews, or large meetings. Ready to showcase your work and/or projects in form of portfolio or other formats is required at time of interview.

For positions in California (outside of the Bay Area), we offer a base pay of $44-50/hr, plus equity (when applicable), variable/incentive compensation and benefits.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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