Full-Time DevOps Support Engineer

Spacelift is the most flexible management platform for Infrastructure as Code, helping DevOps teams manage cloud infrastructures simultaneously, providing automation, visibility, and collaboration.

What you'll do

• Provide guidance to users.
• Research and identify solutions to issues reported by users.
• Diagnose and troubleshoot technical issues.
• Ask customers targeted questions to understand the root of the problem quickly.
• Track requests through to resolution within agreed time limits.
• Talk users through a series of actions, either via chat or email, until they’ve solved a technical issue.
• Occasionally, jump on a quick call to facilitate communication.
• Properly escalate unresolved issues to appropriate internal teams (Solutions Architects and Product Engineers).
• Provide prompt and accurate feedback to users.
• Refer to the internal knowledge base and external resources to provide accurate solutions.
• Ensure all requests are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with users to ensure their systems are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with clients.
• Share relevant feedback with the Product team to improve Spacelift.

Requirements for the Position

• 2 to 4 years of experience with DevOps (Infrastructure as Code, CI/CD, Docker, etc.)
• 2 to 4 years of experience with at least one of the main Cloud Providers (AWS, GCP, Azure).
• Hands-on experience with Linux environments.
• Ability to diagnose and troubleshoot technical issues.
• Ability to provide step-by-step technical help.
• Excellent problem-solving and communication skills.
• Excellent written English skills.
• Work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role is a plus.
• Additional certification in DevOps, Infrastructure as Code, Cloud Provider, or similar technologies is a plus.
• Be based in the East Coast - US

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