Full-Time Digital Success Program Manager
Cyberark is hiring a remote Full-Time Digital Success Program Manager. The career level for this job opening is Manager and is accepting Austin, Texas based applicants remotely. Read complete job description before applying.
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Cyberark
Job Title
Digital Success Program Manager
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Austin, Texas
Salary
YEAR $91000 - $126000
Share
Job Details
As a Digital Success at Scale Lifecycle Program Manager, you will design and execute digital programs to support customers throughout their journey.
Focus on creating scalable strategies for customer onboarding, adoption, and retention, leveraging digital tools and data-driven insights.
Key Responsibilities
- Develop and Implement Digital Customer Programs: Design multichannel digital initiatives (e.g., email campaigns, webinars, in-app messaging, online communities) for customer onboarding and product adoption.
- Customer Journey Mapping: Analyze and map customer journeys to identify digital engagement opportunities that drive value realization and customer satisfaction.
- Cross-Functional Collaboration: Work with Customer Success, Product, Services, Support, Marketing, and Sales to ensure cohesive communication strategies.
- Data Analysis and Reporting: Utilize analytics tools to monitor customer engagement, program effectiveness, and identify areas for improvement. Provide regular reports to stakeholders.
- Content Development: Create and curate digital content (tutorials, FAQs, success stories) to support customer self-service and education.
- Process Optimization: Continuously assess and refine digital customer success processes to enhance efficiency and scalability.
Qualifications
- +10 years’ experience in Customer Success, Customer Enablement, Marketing Campaigns, Customer Marketing, and/or Customer Success in high-growth B2B tech/SaaS environments, with at least 2 years in a customer-focused role.
- Campaign/programs management experience
- Good understanding of customer success platforms (e.g., Gainsight), CRM systems (e.g., Salesforce), and marketing automation tools (e.g., Marketo)
- Working knowledge of digital marketing concepts and functions
- Experience planning and executing digital programs (webinars, events, email campaigns)
- Project Management experience, setting and driving requirements across multiple functional areas.
- Experience with customer lifecycle and journey mapping
- Excellent written and verbal communication, presentation, problem-solving, conflict resolution and program management skills
Compensation
Salary range: $91,000 – $126,000/year, plus commissions or discretionary bonus (performance-based), with base pay varying by knowledge, skills, and experience. The compensation package includes comprehensive benefits.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Digital Success Program Manager at Cyberark is
11th of June 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Austin, Texas
] applicants. .
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