Full-Time Director, Delivery Acceleration

• Partner with Platform and Product Business Unit Product Management and Engineering organizations and both internal and external delivery partners to deliver a transformational AI‑first implementation and adoption experience for ServiceNow’s customers.
• Lead the strategy and execution to enable and scale a high-performing partner ecosystem—both internal partners and external Global/Regional SIs and specialty partners—to deliver AI-first, autonomous/accelerated implementations of ServiceNow products at customer scale through transforming the delivery experience with cutting-edge tools.
• Compress solution delivery lifecycle, thereby reducing time‑to‑first-meaningful‑use, accelerating adoption, and delivering a consistently excellent, AI‑enabled implementation journey that reduces deployment friction and improves renewal outcomes.
• In partnership with Global Partners/Channels and the broader Customer Excellence Group, help scale delivery speed.
• Transform ServiceNow’s Implementation Delivery methodology to be AI-first, including adapting and augmenting current delivery tools.
• Facilitate workshops with customers and partners to identify and prioritize value streams for accelerated delivery.
• Identify opportunity areas and accelerate SDLC threads by running multiple AI and non-AI tool PoC’s and working with internal and external partners on adoption plans.
• Own creation of Catalyst enablement material to share with GPC Partner Enablement team and CEG Internal Enablement teams.
• Orchestrate internal partners to create unified playbooks and packaged offerings that de-risk scale and ensure consistency through a transformational implementation experience.
• Talent & org build: hire, coach, and lead a global team (business partner managers, enablement content specialists, program managers) with clear KPIs and OKRs tied to customer value and partner impact.

To be successful in this role, you must have:

• 10+ years leading delivery strategy and programs or execution experience of large-scale implementation programs in enterprise software; proven track record building scale & delivery motions with SIs/GSIs or strategic alliances.
• Demonstrated ability to operationalize new and innovative technologies.
• Stellar executive and customer-facing presence and communication skills are a must-have.
• Strong commercial acumen and program execution across global stakeholders.
• Experience driving AI-first/agentic implementation initiatives; familiarity with LLM/GenAI fundamentals, orchestration patterns, and enterprise integration approaches is preferred.
• Enterprise Implementation experience is a must-have.
• Proven cross-functional leadership with Product, Engineering, Sales, Services, Risk/Legal/Security; excellent executive communication and change-management skills.
• Experience in instituting governance and running CoE review mechanisms.
• Prior ServiceNow partner ecosystem experience is preferred.
• Must be able to travel up to 50% annually.

What is the last date for applying to the job?

Which countries are accepted for this remote job?