Full-Time Director, DevOps Engineering

Updater, Inc. is seeking a seasoned Director of DevOps Engineering to lead our DevOps team with the MoveHQ division, fostering a culture of innovation, reliability, and collaboration.

This leadership role demands a proven track record of delivering high-quality, secure, and scalable solutions within a fast-paced, startup environment. Reporting to the VP of Engineering, you will oversee a team of engineers and play a critical role in shaping the infrastructure and practices that power our services.

Responsibilities

• Technical Leadership: Drive the adoption and optimization of cloud technologies, including AWS, Cloudflare, Terraform, and Snowflake, ensuring alignment with business goals and industry best practices.
• Leadership with Empathy: Collaborate across engineering and executive teams to anticipate needs, foster alignment, and develop solutions that balance technical excellence with business objectives.
• Communication and Collaboration: Act as a bridge between technical and non-technical teams, communicating priorities, roadmaps, and solutions to stakeholders at all levels.
• Operational Excellence: Establish and maintain an actionable monitoring system for optimal system performance, minimizing false alarms while addressing real issues promptly.
• Stakeholder Management: Build strong relationships with internal and external stakeholders, ensuring clear communication and timely delivery of solutions.
• Strategic Growth: Lead a DevOps team of 5 engineers, with growth opportunities tied to business objectives and team performance.
• Best Practices: Implement scalable architecture and design patterns while ensuring compliance with security standards, including FedRAMP or equivalent programs.
• Capacity Planning: Lead initiatives for resource management, capacity planning, and infrastructure optimization.
• Problem Solving: Transform open-ended questions into actionable plans for the team to address complex business challenges.

Requirements

• Experience: 10+ years in DevOps, including 5+ years in leadership.
• Technical Expertise: Proficiency with AWS, Cloudflare, Terraform, Snowflake, and other cloud-hosted solutions.
• Compliance Navigation: Familiarity with security compliance frameworks, including FedRAMP.
• Leadership Skills: Experience managing teams in organizations with more than 25 engineers.
• Startup Acumen: Proven track record of delivering services on time and within budget.
• Monitoring Mastery: Demonstrated ability to create effective monitoring systems.
• Design Knowledge: Strong foundation in software architecture, design patterns, and best practices.
• Communication Skills: Excellent communication skills for technical and executive audiences.
• Problem Solving: Comfort with ambiguity and distilling complex problems into actionable steps.

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