Full-Time Director, Forward Deployed Software Engineer – Applied AI
ServiceNow is hiring a remote Full-Time Director, Forward Deployed Software Engineer – Applied AI. The career level for this job opening is Manager and is accepting New York, New York based applicants remotely. Read complete job description before applying.
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Team Bio: ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team partners with strategic customers to shape the future of enterprise AI. They identify opportunities, accelerate outcomes, and build reusable AI-native solutions.
Why This Role Matters: This role requires turning cutting-edge LLM capabilities into resilient, secure, and scalable software systems. As a Director, you will lead engineering teams to deliver production-ready GenAI solutions, provide technical direction, and ensure architectural integrity.
Who You Are: A strategic engineering leader with deep systems thinking and a passion for building AI-native software at scale. You empower your teams, think like a product-minded CTO, and thrive in customer-facing environments.
You Will:
- Lead teams building solution-ready applications.
- Drive field execution.
- Codify reusable engineering assets.
- Shape developer experience.
What You’ll Do:
- Deliver end-to-end solutions through teams.
- Guide versatile engineering practices.
- Enable agile execution.
- Scale through codified patterns.
- Influence platform strategy.
What Success Looks Like:
- Production-ready delivery.
- Reusable impact.
- Platform influence.
- Velocity and precision.
- Engineering leadership.
What You Bring:
- Experience: Integrating AI into work processes.
- Relevant Experience: 13+ years of software engineering, including 2+ years in customer-facing roles.
- System architecture: Proven ability to design and implement AI-native software.
- Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL).
- LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search.
Preferred Qualifications:
- Experience integrating AI into SaaS platforms.
- Track record of production-ready deployments.
- Contributions to dev experience tooling.