Full-Time Director, Forward Deployed Solution Engineer – Applied AI
ServiceNow is hiring a remote Full-Time Director, Forward Deployed Solution Engineer – Applied AI. The career level for this job opening is Manager and is accepting New York, New York based applicants remotely. Read complete job description before applying.
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Why This Role Matters:
Enterprises are raising the bar. AI initiatives must deliver measurable business value. As a Director, Forward Deployed Software Engineer (FDSE), you lead high-performing engineering teams embedded with customers to deliver production-ready GenAI solutions.
Who You Are:
You are a strategic engineering leader with deep systems thinking and a passion for building AI-native software at scale.
You Will:
- Lead Teams Building Solution-Ready Applications: Guide engineering teams in developing LLM-enabled applications.
- Drive Field Execution: Oversee customer-embedded engagements.
- Codify Reusable Engineering Assets: Direct the creation of reusable libraries, prompt scaffolds, and modular components.
- Shape Developer Experience: Channel field insights into platform and product teams.
What You’ll Do:
- Deliver End-to-End Solutions Through Teams: Ensure your teams deliver complete builds.
- Guide Versatile Engineering Practices: Mentor engineers across the stack.
- Enable Agile Execution: Help teams navigate legacy integrations, ambiguity, and high-stakes environments.
- Scale Through Codified Patterns: Lead the development of scaffolds, SDKs, and documentation.
- Influence Platform Strategy: Translate field-tested insights into actionable feedback for product and platform teams.
What Success Looks Like:
Production-ready delivery, Reusable impact, Platform influence, Velocity and precision, Engineering leadership.
What You Bring:
Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Relevant Experience: 13+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles.