Full-Time Director, Infrastructure

• Lead the platform infrastructure, ops and IT organizations across all cloud-based and physical assets
• Maintain and evolve the platform infrastructure strategy that continuously supports business growth and scaling needs of our clients
• Direct, manage and individually contribute to the DevOps, SRE, DBA and IT teams & domains
• Be a technical role model & provide on-going technical leadership across all responsible domains
• Participate in and manage the 24/7 on-call incident response efforts
• Establish relationships, partnerships with external vendors to support all cloud-based operations
• Establish service level agreements (SLAs) and operating level agreements

• 5+ yrs experience in cloud-based platform infrastructure, across DevOps & SRE roles
• Hands-on experience in some combination of AWS, Kubernetes, Docker, Mongo, Postgres, Redis, ElasticSearch, ActiveMQ Beanstalk, Ansible, Terraform and Linux
• Extensive experience with Kubernetes tooling and workloads
• Hands-on experience with cloud-based CICD platforms (Github Actions) and Observability platforms (New Relic, Grafana + Prometheus)
• Experience with DBA ops: scaling, migrating, restoring and maintaining with near-zero downtime very large production databases
• Experience with scripting languages (sh, python) and a deep understanding of running software in production environments under heavy workloads
• Experience working closely with SecOps and Security Teams
• Experience working cross-functionally with business, support, software engineering members
• Hands-on experience procuring and managing third-party external vendors / services
• Experience working with a Managed Service Provider / IT contracting to provide help desk support and security oversight
• Experience working in a fast-paced start-up environment

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