Full-Time Director, IT Operations and Services
MasterBrand Cabinets LLC is hiring a remote Full-Time Director, IT Operations and Services. The career level for this job opening is Manager and is accepting Beachwood, Ohio based applicants remotely. Read complete job description before applying.
MasterBrand Cabinets LLC
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Outsourcing Strategy: Develop and implement a comprehensive outsourcing strategy aligned with organizational goals, optimizing IT operations and services.
Vendor Management: Establish strong vendor relationships, manage contracts, and monitor vendor performance to ensure adherence to SLAs and contractual obligations. Proactively address gaps and drive accountability through structured reviews and performance metrics.
Service Delivery: Oversee effective and efficient IT service delivery tailored to support business objectives. Continuously assess service quality and implement enhancements as needed.
Budget Management: Manage and analyze the IT operations budget, identifying cost-saving opportunities while maintaining resource efficiency and ensuring alignment with strategic priorities.
Continuous Improvement: Lead initiatives to foster continuous improvement across all IT services and operations. Partner with internal stakeholders to identify opportunities for increased efficiency and value delivery beyond current standards.
Innovation: Champion technological innovation to enhance IT service delivery, identifying emerging trends and integrating them to improve organizational processes and business operations.
Team Leadership: Support IT professional growth by mentoring and developing the team. Strategically build a team to transition from tactical execution to managerial oversight, cultivating a culture of excellence and collaboration.
Education: Bachelor's degree in Information Technology, Computer Science, or a related field is required. Master's degree in a relevant discipline (Business Administration or Technology Management) is preferred.
Experience: Demonstrated success in IT operations and service management roles with at least 10 years of progressive experience. Proven expertise in developing and managing outsourcing strategies, vendor relationships, and service delivery in complex environments.
Leadership Skills: Exceptional leadership and team-building capabilities with experience mentoring and developing IT professionals. Foster collaboration, drive accountability, and create a high-performing team environment.
Technical Acumen: Strong knowledge of IT systems, infrastructure, and applications. Familiarity with modern IT trends, technologies, and service management frameworks.
Strategic Thinking: Align IT services with business objectives through strategic planning and execution. Identify opportunities for innovation and drive continuous improvement.
Analytical Abilities: Strong problem-solving skills with a data-driven and solutions-oriented approach. Manage budgets, resource allocation, and cost-effective strategies.
Communication & Interpersonal Skills: Excellent verbal and written communication skills. Effectively engage with technical and non-technical stakeholders. Influence and negotiate with internal and external partners.
Preferred Experience: Hands-on experience in driving digital transformation initiatives, cloud service management, or other modern IT practices is a plus. Proficiency in managing IT operations in a fast-paced, dynamic environment is highly desirable.