Full-Time Director IT Program/Project Management

As a member of the DT PMO team, you will be instrumental in delivering innovative and cutting-edge technologies and products to market. We are a team, supporting each other and celebrating successes.

Your Responsibilities:

• Work closely with business, product, and technology leaders on high-visibility, mission-critical programs.
• Drive programs from concept to implementation.
• Establish program intake, prioritization, OKR alignment, milestones, deliverables, and success criteria.
• Manage risks, dependencies, and escalate impediments.
• Provide clear and concise communication to all stakeholders, business sponsors, and vendors.
• Generate data requirements for actionable insights.
• Ensure adherence to processes, quality standards, and deliverables for predictable program delivery.
• Facilitate collaboration across executive meetings and cross-functional events.
• Identify improvements to SDLC processes.
• Create and maintain process documentation.
• Analyze trends and data, creating reports and dashboards for senior leadership.
• Define and operationalize governance and operating models.
• Conduct regular release working stream, operating & steer committee meetings.
• Coach scrum teams on daily meetings, planning, self-organization, collaboration, and iterative development.
• Apply Scaled Agile (SAFe) or Agile digital execution and communication.
• Help executing teams define and prioritize backlogs, including creating epics and stories.
• Work with product leaders to transform vision to roadmaps.

Essential Skills and Experience:

• 15+ years experience as a Portfolio/Program Manager in an enterprise software company, managing highly complex initiatives.
• Experience managing products, programs, or services in the digital customer experience or digital learning space.
• Ability to map teams to plans in complex environments.
• Creation of execution frameworks and process governance (Agile, Kanban, SAFe, Scrum, Scrumban, Hybrid).
• Experience defining business objectives, OKRs, and KPIs.
• Value mapping & value realization experience.
• Driving strategic planning and execution with product management, engineering, and operations teams.
• Strong decision-making and data-driven decision skills.
• Lean program management experience.
• Ability to work in a highly collaborative, matrixed environment.
• Experience with AI integration.
• Experience using the ServiceNow platform (preferred).
• Excellent communication, influencing, and leadership skills.
• Presenting program plans and status to large audiences (in person, virtual, and via webinars).
• Problem-solving skills in ambiguous situations.
• Willingness to take on tasks outside scope.

Compensation: $189,200 - $331,100 base pay, plus equity, variable/incentive compensation, and benefits.

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