Full-Time Director, IT Program/Project Management

Come join the Digital Technology IT PMO team and work with a talented group of Program Managers and Scrum Masters leading ServiceNow transformation programs. This team is responsible for driving, through best-in-class program management, enterprise initiatives that enable ServiceNow Sales, Marketing, Services and Channel businesses with advanced technology and analytics.

As a member of the DT PMO team, you will be instrumental in delivering some of the most innovative and cutting-edge technologies, products to market. We are truly a team, supporting each other and celebrating our successes!

This position reports to the Senior Director PMO - Portfolio Management

What you get to do in this role:

• Drive Strategic Programs: Drive complex, mission-critical programs from concept through implementation, aligning with business objectives, OKRs, and value realization.
• Executive Collaboration & Communication: Partner with cross-functional leaders across business, product, and technology. Deliver crisp, actionable updates and facilitate decision-making at the executive level.
• Agile & Scaled Agile Execution: Apply SAFe/Agile standards across multiple teams including product, design, and engineering. Coach teams on Agile best practices and foster a culture of continuous improvement.
• Operational Excellence: Define and implement governance and operating models, manage risks and dependencies, ensure delivery quality, and promote best practices and documentation standards.
• Data-Dedicated Leadership: Create dashboards, analyze trends, and generate actionable insights. Leverage tools and AI to enhance reporting, planning, and workflow optimization.
• ServiceNow & Digital Enablement: Collaborate with product leaders to convert vision into roadmaps powered by ServiceNow. Guide teams on backlog management, tooling, and digital experience improvement.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years in Program/Portfolio Management within enterprise software, leading large-scale, high-impact initiatives.
• Extensive experience in digital customer experience, digital learning, and platform-based transformation programs.
• Proven success leading in complex, matrixed environments and influencing across all organizational levels.
• Deep expertise in Agile, Kanban, Scrum, SAFe, and hybrid methodologies, with ability to establish governance and execution frameworks.
• Skilled in strategic planning, OKRs, KPI tracking, value realization, and executive-level communications.
• High energy, adaptable, and self-motivated with a passion for driving innovation and continuous improvement.
• Hands-on experience with the ServiceNow platform highly preferred.
• Background in Engineering or Product Management is a strong plus.
• Strong business acumen with exceptional communication, leadership, and stakeholder engagement skills.

What is the last date for applying to the job?

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