Full-Time Director of Global PMO
User Testing Limited is hiring a remote Full-Time Director of Global PMO. The career level for this job opening is Manager and is accepting UK based applicants remotely. Read complete job description before applying.
User Testing Limited
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Role Description As our Director of Global PMO and Partner Delivery Success, you’ll lead two mission-critical pillars within our Professional Services team: the Global Project Management Office (PMO) and our Partner Delivery ecosystem. This is a strategic and hands-on leadership role focused on building governance, enablement, and scalable delivery.
What You’ll Be Doing
- Lead our Global PMO Strategy
- Develop and evolve the Global PMO roadmap to support business growth.
- Establish frameworks for governance, including scope control, risk management, and resource planning.
- Introduce scalable tools and delivery methodologies across regions.
- Mentor and support project managers and delivery leaders.
- Drive Partner Delivery Success
- Build and lead a global Partner Enablement and Certification Program.
- Define partner onboarding, training, and certification journeys.
- Work cross-functionally to embed partners into our service delivery workflows.
- Ensure partners consistently meet our delivery standards.
- Build and Lead our Xpert Services Function
- Launch a specialized team to support partners on complex projects.
- Provide delivery guidance, project support, and quality oversight.
- Conduct delivery health checks and champion excellence across engagements.