Full-Time Director of Information Technology

Become one of the authors of our story. Join Auberge Resorts Collection as the Director of Technology – New Openings and Transitions. This is a highly strategic and hands-on leadership role responsible for delivering the full technology lifecycle for new hotel openings, property transitions, and major capital renovation projects. This role requires a dynamic leader who thrives at the intersection of hospitality operations, IT infrastructure, construction, and technology innovation.

Responsibilities:

1. Project Management: Lead technology project planning, design integration, and execution for new openings, property transitions, and major renovations. Manage the IT project lifecycle, ensuring alignment with construction phases and operational needs. Create and maintain comprehensive project plans, budgets, timelines, and risk management strategies. Coordinate technology requirements with Development, Design & Construction, Operations, and Finance teams throughout each project. Deliver technology opening playbooks, checklists, and standards to ensure consistency and excellence across all properties.
2. Low Voltage and Construction Management: Collaborate with architects, engineers, and construction teams to embed IT requirements into building design and specifications. Oversee the planning, design review, and installation of all low voltage systems, including Structured Cabling, AV, WiFi, BMS, Security Systems, and Voice systems. Ensure technology infrastructure is properly sequenced with construction schedules to avoid delays and rework. Conduct onsite inspections to verify proper installation, configuration, and testing of all IT systems and infrastructure.
3. Financial Management: Develop detailed pre-opening IT budgets and manage expenditures against project budgets. Analyze vendor proposals and technology costs, identifying value engineering and savings opportunities. Support ownership and corporate stakeholders with cost rationalization and funding discussions related to technology scope.
4. Technology Operations and Support: Lead cutover and stabilization efforts for technology systems during pre-opening and immediate post-opening phases. Provide technical leadership and documentation for operational handover to property IT teams. Establish standard operating procedures (SOPs) for technology operations, business continuity, data privacy (PII), and cybersecurity compliance.
5. Vendor and Partner Management: Source, vet, negotiate, and manage technology vendors, integrators, and consultants supporting openings and transitions. Enforce service level agreements and performance standards. Build strong partnerships with vendors to ensure innovative, scalable, and cost-effective technology solutions.
6. Governance and Compliance: Ensure adherence to Auberge’s cybersecurity, data protection, and IT policy standards for all new properties. Oversee incident response, disaster recovery planning, and compliance readiness as part of the technology deployment.

Requirements:

• 8+ years of progressive IT leadership experience, ideally within luxury hospitality, with a focus on hotel openings, property transitions, or major capital projects.
• Strong knowledge of building construction phases and how IT systems integrate into architectural, MEP, and low voltage planning.
• Expertise in hospitality core systems (PMS, POS, CRM, IPTV, BMS, WiFi, telephony, financial systems, security platforms).
• Proven ability to manage cross-functional technology projects on time, on budget, and to scope.
• Experience with IT infrastructure standards, cybersecurity frameworks, and cloud-based enterprise solutions.
• Excellent project management skills, communication abilities, and organizational capabilities.
• Ability to collaborate effectively with internal stakeholders (Development, Operations, Design & Construction, Finance) and external partners (consultants, contractors, vendors).
• Degree in Information Technology, Computer Science, Engineering, or equivalent work experience.
• Fluent in English, with excellent written and verbal communication skills.
• Willingness and ability to travel extensively (up to 50%), including internationally, to support project needs.
• Preferred Certifications: PMP, ITIL v3 or ITIL 4, CISSP, CISM or other cybersecurity certifications.

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