Full-Time Director of IT - New Openings & Transitions

Become a key player in our hotel openings and transitions. Join Auberge Resorts Collection as the Director of Technology for New Openings and Transitions. This hands-on leadership role handles the full technology lifecycle for new openings, transitions, and major renovations.

Responsibilities:

• Lead technology projects for new openings, transitions, and renovations, managing planning, design, deployment, and operational readiness.
• Develop comprehensive project plans, budgets, timelines, and risk strategies.
• Coordinate with Development, Design & Construction, Operations, and Finance teams.
• Establish technology opening playbooks, checklists, and standards for consistent excellence.
• Collaborate with architects, engineers, and construction teams to integrate IT requirements into the building design.
• Plan, design review, and install low voltage systems (structured cabling, AV, WiFi, BMS, security).
• Manage IT infrastructure sequencing with construction schedules to avoid delays.
• Conduct onsite inspections to ensure proper installation and testing.
• Develop and manage pre-opening IT budgets and track expenditures.
• Analyze vendor proposals and identify cost-saving opportunities.
• Support stakeholders with cost rationalization and funding discussions.
• Lead cutover and stabilization of technology systems during pre-opening and post-opening phases.
• Provide technical leadership and documentation for operational handover.
• Establish SOPs for technology operations, business continuity, data privacy, and cybersecurity.
• Source, vet, negotiate, and manage technology vendors, integrators, and consultants.
• Enforce service level agreements and performance standards.
• Ensure adherence to Auberge’s cybersecurity and IT policies.
• Oversee incident response, disaster recovery, and compliance.

Qualifications:

• 8+ years of progressive IT leadership experience in luxury hospitality, focused on hotel openings, transitions, or capital projects.
• Strong knowledge of construction phases and IT system integration.
• Expertise in hospitality core systems (PMS, POS, CRM, IPTV, BMS, WiFi, telephony).
• Proven ability to manage cross-functional technology projects on time and within budget.
• Experience with IT infrastructure standards, cybersecurity frameworks, and cloud solutions.
• Excellent project management, communication, and organizational skills.
• Ability to collaborate effectively with internal and external partners.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• Fluent in English.
• Willingness to travel extensively (up to 50%), including internationally.
• Preferred Certifications: PMP, ITIL v3 or ITIL 4, CISSP, CISM, cloud service (AWS, Azure), networking (CCNA, CCNP), system administration (Microsoft, Google).

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