Full-Time Director, Platform & AI Strategic Operations

ServiceNow is hiring a remote Full-Time Director, Platform & AI Strategic Operations. The career level for this job opening is Manager and is accepting Addison, Texas based applicants remotely. Read complete job description before applying.

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ServiceNow

Job Title

Director, Platform & AI Strategic Operations

Posted

Career Level

Full-Time

Career Level

Manager

Locations Accepted

Addison, Texas

Job Details

ServiceNow has significantly integrated AI into its Platform to enhance workflows and drive rapid value for customers. The Platform & AI organization is responsible for the releases that underpin both monetized and non-monetized Platform products as well as AI capabilities that serve all other ServiceNow Workflows and solutions. We are rigorous about building and maintaining a resilient foundation, connected data, and secure and trusted agentic AI for our customers.
We are looking for a Director, Platform & AI Strategic Operations to partner with Sr. Director and VP, Platform & AI Strategic Operations to play a critical role in shaping the fundamental direction and purpose of Platform and AI, with the ability to gain a deep cross-BU understanding of ServiceNow’s AI vision, market impact, and pricing and packaging implications.
What you get to do in this role:
  • Strategic Guidance: Act as a trusted advisor who guides strategic initiatives and untangles complex problem sets, supported by pre-established data frameworks and insights.
  • Operational Excellence & Portfolio Management: Establish and drive cadences that align with Platform & AI goals and deliver measurable impact.
  • Management: Support the growth of a high-performing team, whether thru a sphere of influence or direct reporting relationships.
To be successful in this role, we need someone who has:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 12 - 15 years of relevant work experience preferably in technology strategy/ops functions, management consulting, investment banking, or private equity.
  • Proven track record in managing large-scale operations and cross-functional initiatives.
  • Exceptional communication, collaboration, and influence skills at the executive level.
  • Deep understanding of portfolio-level planning, financial management, and enterprise technology workflows.
  • Ability to think strategically while managing detailed operational execution.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Director, Platform & AI Strategic Operations at ServiceNow is 30th of July 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Addison, Texas ] applicants. .

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