Full-Time Director, Strategic Business Operations

The new SVP Product for our Cross-Workflow Outbound Product Management team is seeking a Strategy & Operations all-star to join their management team and establish/drive their remit.

This is a unique opportunity to partner with a senior product principal in ServiceNow to drive strategic innovation.

Responsibilities include:

1. Defining & driving product strategy for technology partnerships.
2. Launching cross-product solutions.
3. Providing strategic product strategy guidance for pricing & packaging optimization.
4. Establishing forward-deployed co-innovation with key partners & customers.

The Director of Strategic Ops will sit in the STEP Strategic Operations group.

Key Requirements:

• Fast mover to get initiatives off the ground.
• Keep the team organized, establish operating rhythms & grow with the team.
• Relentless curiosity, ability to execute & influence at the Executive level, & a get-it-done attitude.
• Collaboration across the organization to build & deliver innovation.
• Partner tightly with SVP Product to stand up their team & execute remit.
• Capture, prioritize & delegate key actions, based on a predictable business rhythm.
• Navigate internal teams & external Strategic Technology Partners.
• Align Product Management & Stakeholders (C-Level, other functions).
• Own relationships with internal cross-functional principals to coordinate business activities, distill & communicate relevant information.
• Partner with FP&A & Talent Acquisition teams on budget, management & hiring.
• Execute on arising, transient, high-impact initiatives.

Qualifications:

• Demonstrated success partnering with product & go-to-market teams to shape & execute growth-driving strategies.
• Hands-on product development experience in matrixed environments.
• Building trust across product, engineering & GTM teams.
• Over six years relevant tech sector experience.
• Understanding of AI-powered enterprise software platform economics.
• Ability to structure complex problems, using data-informed insights, & communicate to senior executives.
• Strong intuition for product quality & user experience.
• Developing business cases & identifying critical financial metrics.
• Managing annual financial planning processes.
• Strong written & verbal communication skills.
• Highly collaborative & shared success mindset.

Compensation: $189,100 - $331,000 + equity/incentive compensation/benefits.

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